Frequently Asked Questions

What do "CAD, CRM, Document, File, Project, Management and Collaboration DOCUM.INFO and PR0JECT.INFO Domain Systems" mean?
"CAD, CRM, Document, File, Project, Management and Collaboration DOCUM.INFO and PR0JECT.INFO Domain Systems" are technological subdomain based subsystem of Internet CAD Systems Technology, Inc's Online Enterprise Information, CAD and Management System, provided by DocumInfo, Inc., which one has different levels. (CAD: Computer Aided Data, Computer Aided Design, Computer Aided Documentation, Computer Aided Defense). On the level "P" by DocumInfo you will have in the Internet a disk space for your secure office, Brand Name Web Page with your personal subdomain name of DOCUM.INFO and PR0JECT.INFO domains and access services to free open source software PHProjekt. You do not need to know HTML and any other language programing and content management systems. Your Internet secure office will be installed by DocumInfo and will be ready to use for your operation.

Do I get a Brand Name Web Page and Brand Name Domain?
YES. You will get a Web Page with your name and your brand name of subdomain or domain under DOCUM.INFO and PR0JECT.INFO domains. On the left side of your Web Page you will have a folders logo with your brand domain name. On the right side of your Web Page you will have a PHProjekt logo with login form. Yours URL address will have your brand domain name too. The part of your own domain name DOCUM.INFO and PR0JECT.INFO we associate with DocumInfo's property, which one we transfer to you for your utilization in accordance with agreement in the term of use of DocumInfo technologies and web services.
If you have an existing web site, it is easy for you to make link connection to your new Brand Name Web Page. You also can transfer your existing site for hosting by DocumInfo in one web hosting package.

What about PHProjekt features?
PHProjekt is free open source software under GNU General Public Licence php based modular application for the coordination of group activities and to share information, files and documents via intranet and internet. PHProjekt components are: group calendar with reminder, project management, resource booking, time sheet system, file management, request tracker system, contact manager, mail & fax support, forum & chat, to-do lists, voting system, full text search, help system, administration system, and etc. Languages: English, Finnish, Romanian, Deutsch, French, Russian, Andorran, Greek, Slovenian, Brazilian, Hungarian, Slovak, Catalan, Italiano, Svenska, Chinese, Icelandic, Turkish, Czech, Korean, Taiwan, Danish, Norwegian, Dutch, Portugues, Espanol and Polish. Support Languages: English, French, Spanish, Dutch, Chinese, Turkish and German. Databases: MySQL, Postgres, Oracle, Informix, MS-SQL.

How much assistance do you provide for my website?
DocumInfo will assist you with all support for services provided directly thru DocumInfo, Inc. DocumInfo will help you with basic settings for your Personal Access Web Page, DOCUM.INFO and PR0JECT.INFO domain systems software access, email and ftp client, as well as assist you with using the web browser CPanel control panel. DocumInfo will attempt to provide some tech support for the CRM, Document, File, Project Manegement and Collaboration Tools DOCUM.INFO and PR0JECT.INFO domain systems programs our clients use. DocumInfo is not responsible for teaching you how to use another company's software. You need to contact the software maker web site for tech support and documentation.

What type of support do you offer?
DocumInfo offers support to our clients 24/7/365 security web based form system, email and F.A.Q. We strive for response times of no more than a few hours. The DocumInfo administration carefully monitors that the DocumInfo support staff maintains a fast response time, with courteous and helpful service.

Do you support International domain names and clients?
DocumInfo can host all international your names and domain names under CAD, CRM, Document, File, Project, Manegement and Collaboration DOCUM.INFO and PR0JECT.INFO domain systems on its servers. DocumInfo can accept foreign clients, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign name(s) if applicable and domain name(s). This must be added to DOCUM.INFO and PR0JECT.INFO domain systems as subdomain or pointed to nameservers on the DocumInfo network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned.

Is there a trial period or money-back guarantee?
DocumInfo offers a free fully functional 15 day trial period. No credit card no obligation. After 15 day your account will be continued by submitting payment with secure Order Form.

How fast are websites set up?
DocumInfo strives for an account and Access Web Page setup time of no more than 24 hours per order. If an order is placed during normal business day hours, orders may be processed in only a few hours.

How am I billed?
DocumInfo invoices you via email. You can request a monthly statement via email as well, at any time. Hard copy invoices can be mailed for those resellers that request such. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Special arrangements can be made for custom billing requirements. DocumInfo accepts Visa, Mastercard, American Express, Discover, PayPal Payments, Checks and Cash.

Does my website get a control panel?
Yes. DocumInfo web hosting package comes with a free web browser based control panel. You need to make only an order of CPanel on Web Hosting Feature Order Form.

Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all DocumInfo hosting packages under CAD, CRM, Document, File, Project, Management and Collaboration DOCUM.INFO and PR0JECT.INFO domain systems come with an IPless, virtual hosting configurations. For security reason you can add to your account dedicated IP address with SSL certificate.

How do I transfer my domain name?
DocumInfo will send you instructions on how to do such yourself, including all necessary technical details.

What if I want to upgrade my website?
You may upgrade your DocumInfo web hosting package at any time. You will then pay the new monthly fee for the new account packages that you select.

What about software upgrades?
DocumInfo offers an installation of new versions of CAD, CRM, Document, File, Project, Management and Collaboration DOCUM.INFO and PR0JECT.INFO domain systems software for additional fee.


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